Frequently Asked Questions

What is GOGOLHAUS jewelry made from?

Our jewelry is crafted from a variety of high-quality materials, including copper, semi-precious stones, and other unique elements to create pieces that are both beautiful and durable. Each item’s description provides detailed information about the materials used.

How do I care for my GOGOLHAUS jewelry?

To ensure the longevity of your Gogolhaus jewelry, we recommend the following care tips:

  • Avoid exposing your jewelry to harsh chemicals, including household cleaners and beauty products.
  • Store your pieces in a dry, cool place, preferably in a jewelry box or pouch.
  • Clean your jewelry regularly with a soft cloth to maintain its shine and remove any tarnish.

Where do you source your stones?

Every year I travel to the Tuscan Gem Show, and others like it, where I procure authentic stones, fossils, and gems from all over the world.

Do you offer custom designs?

Yes! I love creating custom pieces that are tailored to your vision. Whether you have a specific design in mind or need some inspiration, I will work with you to bring your dream jewelry to life. Please contact us with your ideas, and we can discuss from there.

What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your item, please contact us within 14 days of receiving your order to arrange a return or exchange. Items must be returned in their original condition. Custom orders and sale items are not eligible for returns.

How long will it take to receive my order?

Our jewelry is handcrafted with care, so please allow 1-2 weeks for production. Once your order is ready, it will be shipped using the method you selected at checkout. You will receive a shipping confirmation email with tracking information once your package is on its way.

Do you ship internationally?

Yes, we ship worldwide! International shipping times may vary depending on your location. Please note that customs fees and import taxes are the responsibility of the buyer.

Can I track my order?

Absolutely. Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your package.